Getting your drive to us, and your data back
Wherever you are in the UK, the process is the same. Book online, get the device to our London lab, and we keep you updated at every step.
1. Book online
Fill in the booking form with what happened and what files matter most. You’ll get a job number by email straight away.
2. Send or drop off
Call 020 7237 6805 to arrange a courier collection from your home or office, or drop it off at our lab, Mon–Sat 9am–6pm.
3. Evaluation & quote
An engineer diagnoses the fault. You get the fixed price and the likely timescale before any recovery work starts.
4. Data returned
We send you a list of recovered files to check. Once you’re happy, your data comes back on a new drive.
Packing a drive for the courier
- Wrap the drive in an anti-static bag, or a clean freezer bag
- Pad it with at least 5 cm of bubble wrap on every side
- Use a strong box; it shouldn’t rattle when shaken
- Put a printout or note of your job number inside
- For RAID and NAS, label every disk with its bay or slot number
- Keep power adapters and cases at home unless we ask for them
Dropping off in person
Data Retrieval lab
80 Willow Walk, Unit 1, The Willows, London SE1 5SY
Mon–Sat 9am–6pm · free parking
Sundays: online enquiries and email only.
Please bring your job number, or book online first so your details are ready when you arrive.
Getting your recovered data
Recovered data is copied to a new external drive or to a drive you provide. We send it back to you by courier, or you can collect it. Once you’ve confirmed you have everything, our working copy is securely deleted.