Hard drive recovery from our London lab
Desktop drives, laptop drives and external USB drives from Seagate, WD, Toshiba, Samsung, HGST and every other make. If the drive is clicking, not spinning or not showing up, switch it off and talk to us before trying anything else.
What’s wrong with my drive?
Hard drive failures fall into two groups, and they’re fixed in very different ways. The free evaluation tells us which one you have.
Physical failures
- Clicking, ticking or grinding noises
- Drive doesn’t spin, or spins up and stops
- Dropped or knocked while running
- Burnt smell, power surge or wrong power adapter
- Very slow, freezing, or the computer hangs when the drive is connected
These need work inside the drive: replacing failed read/write heads or electronics with parts from a matching donor drive in our clean room in central London, then imaging the disk with PC-3000, the professional data recovery system that reads damaged drives head by head and repairs drive firmware.
Logical failures
- Files or folders deleted by mistake
- Drive formatted, or Windows asks to format it
- Partition missing, drive shows as RAW
- Corruption after a power cut or failed update
The hardware works but the file system is damaged. We work from a full copy of the drive, never the original, and rebuild the folder structure.
Hard drive prices
| Evaluation | Free |
| Clean-room diagnostic | £79 |
| Deleted files, working driveup to 2 hours’ work | £99 |
| Logical recovery, 1TB–4TB24–48 hours’ work | £150–£250 |
| Physical recovery, single driveplus donor drive if needed | £450 |
All prices + VAT. Full price list
Please don’t open the drive. Dust on the platters causes permanent damage. Repeatedly powering on a clicking drive can scratch the surface and turn a recoverable job into a lost one.
External and USB hard drives
Portable drives such as WD My Passport, Seagate Expansion and Toshiba Canvio often fail because they’re dropped, or because the USB connector on the drive’s own board breaks. Many have the USB port soldered straight onto the drive, and some are hardware-encrypted, so the drive can’t simply be taken out and plugged in. We deal with both, including WD drives that use built-in encryption.